Terms of Service(Draft)

These terms are between Quobo Labs (“Quobo”, “we”) and the travel agency that signs up (“you”). They cover your use of Quobo: the Console, your booking site and the traveler portal we run for you.

[Placeholder — final wording to be supplied: the contracting entity’s full legal name and address, and who may accept on an agency’s behalf.]

How accounts, team members and sign-in work, and your responsibility for the people you invite.

[Placeholder — final wording to be supplied: account security obligations and responsibility for team members’ actions.]

You decide what you collect from your travelers and why; we process it for you under the Data Processing Agreement, which forms part of these terms.

The Console’s AI assistant answers your team from your agency’s records — bookings, travelers, payments, messages and filed documents. To answer, the question and the records it reads are sent to Anthropic, which processes them for us under the Data Processing Agreement. It tells each member of your team so before their first question, and your owner can switch it off for the whole team in Settings, under AI assistant; that also stops the other features that read traveler records (Home’s briefing, sorting incoming messages, suggested replies, reading documents and feedback summaries).

[Placeholder — final wording to be supplied: ownership of agency data, licence to operate the service, and your obligations to your travelers.]

Traveler payments go to your own Stripe account. You connect it in your Console on the web (Setup, Take payments), on Stripe’s own pages, and you can disconnect it from your Stripe dashboard. Each payment is charged on your account directly, and Quobo takes no fee from it. You are the merchant of record and deal with your travelers’ refunds and disputes.

[Placeholder — final wording to be supplied: the relationship with Stripe, any platform fee, and responsibility for refunds and chargebacks.]

Labs Travel is sold as one plan, the agency plan, for US$500 a month (in US dollars), billed to the card or US bank account you give when you start it. Your first 14 days are free: we take the card or bank account when you start, and the first charge is on the day the free days end. A trial is once per agency.

The plan renews every month, on the same day, until you cancel. You cancel in the billing page (Stripe’s Customer Portal, opened from “Your plan” in your Console on the web); the plan then runs to the end of the month you have paid for and does not renew. Cancelling during the free days means nothing is charged.

While no plan is running — before you start it, after it ends, or once a failed payment can no longer be retried — your Console is read-only: nothing is deleted, and your travelers’ site, portal and payments keep working. If a renewal payment fails, Stripe tries again, and nothing changes while it does.

The plan is sold on the web only; it is never sold in, or linked from, the Labs Travel app.

[Placeholder — final wording to be supplied: taxes, how price changes are announced, and refunds of a month already paid.]

[Placeholder — final wording to be supplied: prohibited uses (spam, unlawful content, misuse of traveler data) and our right to suspend.]

[Placeholder — final wording to be supplied: service levels (if any), maintenance, and how to reach support.]

[Placeholder — final wording to be supplied: how either side can end the agreement, notice periods, data export and deletion after termination.]

[Placeholder — final wording to be supplied: disclaimers, limitation of liability, and indemnities.]

[Placeholder — final wording to be supplied: governing law, venue and dispute resolution.]

Each version has a version label (shown above). When the terms change, the new version applies to new signups, and we record which version each agency accepted.

[Placeholder — final wording to be supplied: how and when existing agencies are told about changes.]

[Placeholder — final wording to be supplied: the address and email for legal notices.]